FRONTLINE SERVICES
Department/Office: MUNICIPAL SOCIAL WELFARE AND DEV’T. OFFICE
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FRONTLINE SERVICES |
STEP-BY-STEP PROCEDURE |
DOCUMENTARY REQUIREMENT/S |
RESPONSE |
RESPONSIBLE PERSON/S |
FEES |
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I. AVAILMENT OF ASSISTANCE IN CRISIS SITUATIONS |
1. Get your Number Card from the Social Welfare Clerk and register in the Client’s Logbook. Wait for your number to be called. |
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2 minutes |
Olive Jurado |
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2. When your number is called, proceed to the Social Worker on duty for interview and assessment. |
Barangay Certification |
15 minutes |
Vivian C. De Guzman |
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3. The Case Study Report together with other supporting documents will then be prepared by the attending Social Worker for the approval of the Mayor. |
Medical Certificate or
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3 Hours |
Vivian C. de Guzman |
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4. Go to the Municipal Treasurer’s Office for the release of the Financial Assistance upon approval of the Mayor. |
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II. ISSUANCE OF ID CARDS AND PURCHASE BOOKLETS TO SENIOR CITIZENS |
1. Go to the Office of the Senior Citizens’ Affair to fill-up Application Form for Membership. |
Birth Certificate |
15 minutes |
Mr. Calixto Castillo |
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2. Pay your Membership Fee to the OSCA Treasurer. |
Official Receipt from the OSCA |
10 minutes |
Mr. Calixto Castillo |
New member (P200) |
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3. You will be advised by the OSCA Officer on duty to return for your ID Card and Purchase Booklet. |
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10 minutes |
Mr. Calixto Castillo |
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III. MARRIAGE COUNSELING TO ABOUT-TO-BE MARRIED COUPLES |
1. Go to Social Worker on duty and register your names in the Marriage Counseling Logbook. |
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2 minutes |
Catherine C. Mendoza |
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2. Wait for your Counseling Schedule. |
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3. Go back for Group Counseling, as advised, by the Social Worker on duty. |
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1 hour |
Team Counselors |
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4. After the Counseling Session, get your Marriage Counseling Certificate. |
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5 minutes |
Vivian C. De Guzman |
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