Citizens' Charter

“Sinabalu”
(Bamboo Cake)

“Patupat”
Malagkit ( Rice Cake)

Mahogany
Furniture Set

Bibingka

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 13170

FRONTLINE SERVICES

Department/Office: OFFICE OF THE MUNICIPAL ENGINEER

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. SECURING A BUILDING PERMIT	1. Get your Building Permit Application Forms (Building, Electrical, Sanitary / Plumbing, Mechanical) – 4 copies, from the Engineering staff on duty and you will be given a short briefing on how to accomplish said forms. A schedule for Site Inspection will be given to you by the Technical Staff in-charge.		15 minutes	Digna I. Aglua Jaime M. Ventura Engr. Nestor Siddayao
	2. Meet the Technical Staff at the Site to be inspected.		½ day	Jaime M. Ventura Engr. Nestor Siddayao
	3. After the Site Inspection, submit the plans and all required documents for Evaluation and Assessment by the Technical Staff in-charge. You will be issued an Order of Payment to pay the corresponding fees at the Municipal Treasurer’s Office.	Application Forms (Building, Electrical, Sanitary / Plumbing, Mechanical) – 4 copies Site Development Plan indicating the Setback/yard distances at the front, sides and back with perspective – 4 copies Building Plans (Architectural, Structural, Electrical, Sanitary / Plumbing, Mechanical) – 2 sets Bill of Materials and Cost Estimates duly signed by Civil Engineer/Architect – 3 copies Specifications – 3 copies Title of Property (TCT) – 3 copies Deed of Sale/Lease Contract/Contract to Sell, if the TCT is not in the name of the owner/applicant – 3 copies Latest Tax Declaration and Certificate of Real Property Tax Payment – 4 copies Structural Design Computations with seismic analysis which conform to the latest NSCP – for 3 storeys and above - 2 copies Clearances from other government agencies exercising regulatory functions – 2 copies. Such regulatory agencies are: HLURB – for zoning and land use of all types of building/structures Bureau of Fire Protection – for all types of building/structures Environment and Natural Resources Office/Department of Environment and Natural Resources – for all commercial and industrial buildings	1day	Jaime M. Ventura Engr. Nestor Siddayao	Refer to the Revised Building Code.
	4. Show the Official Receipt to the Building Official at the Municipal Engineer’s Office, for the preparation of your permit.	Official receipt	10 minutes	Digna I. Aglua Engr. Nestor Siddayao
	5. Wait for the release of your Building Permit for the approval of the Building Official.		10 minutes	Engr.Rogelio M. Soriano

Department/Office: ENGINEERING

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
II. SECURING OTHER BUILDING-RELATED PERMITS	1. Get the Application Forms and the list of requirements from the Office of the Municipal Engineer. The office will provide you with a short briefing on the service. A schedule for Site Inspection will be given to you by the Technical Staff on duty.		15 minutes	Digna I. Aglua Jaime M. Ventura Engr. Nestor Siddayao
	2. Meet the Technical Staff at the Site to be inspected.		½ day	Jaime M. Ventura Engr. Joel Andres
	3. After the inspection, submit the duly accomplished application form & other documents to the Municipal engineering Office for evaluation & assessment. You will be issued an Order of Payment to pay the corresponding fees at the Municipal Treasurer’s Office.	ELECTRICAL PERMIT Electrical Permit Application Form signed & sealed by a Professional Electrical Engineer Electrical Plans signed & sealed by a Professional Electrical Engineer Electrical Specifications Fire Safety Inspection Certificate (FSIC) by the Bureau of Fire Protection MECHANICAL PERMIT Mechanical Permit Application Form signed by a Mechanical Engineer Mechanical Plans Mechanical Specifications SANITARY/PLUMBING PERMIT Sanitary/Plumbing Permit Application Form signed by a Sanitary Engineer or Master Plumber Sanitary/Plumbing Plans Sanitary/Plumbing Specifications FENCING PERMIT Fencing Permit Application Form Fencing Plan Bill of Materials & Cost Estimates Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on adjoining properties Transfer Certificate of Title (TCT) Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not in the name of the owner/applicant) Updated Real Property Tax Declaration Certificate of Real Property Tax Payment TEMPORARY SERVICE CONNECTION PERMIT Permit Form Building Permit (for new construction) Electrical Plan/Layout Fire Safety Inspection Certificate (FSIC) by the Bureau of Fire Protection	45 minutes	Digna I. Aglua Jaime M. Ventura Eduardo P. Tolentino Engr. Nestor Siddayao Engr. Joel Andres	Refer to the Revised Building Code.
	4. Show the Official Receipt to the Municipal Engineer or staff for the preparation of your corresponding permit.	Official receipt	5 minutes	Digna I. Aglua Jaime M. Ventura Engr. Rogelio M. Soriano
	5. Wait for the release of your Permit for the approval of the Municipal Engineer.		10 minutes	Engr.Rogelio M. Soriano

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 14321

FRONTLINE SERVICES

Department/Office: ASSESSOR’S OFFICE

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. SECURING TRANSFER OF TAX DECLARATION	1. Submit all documents required for the preparation of the Field Appraisal Assessment Sheet (FAAS) and Real Property Tax Order of Payment (RPTOP) to the Assessor’s staff on duty.	a) Certified Xerox copy of Title b) Deed of sale, Extra Judicial Settlement, Deed of Donations. c) Latest receipt of real property tax payment. d) Certificate Authorizing Registration (CAR) e)Approved Subdivision Plan (for Subdivided Properties) f) For new discoveries; a) Original Certificate of Title. b) Certificate from DENR that subject land as Alienable and Disposable. c) Survey Plan.	10 minutes	Lydia B. Eugenio Heizel E. Sedano
	2. Wait for the FAAS and RPTOP from the Municipal Assessor’s Office and bring them to the Municipal Treasurer’s Office for the payment of Real Property Taxes.		20 minutes	Lydia B. Eugenio Heizel E. Sedano
	3. Bring the Official Receipt of payment together with the FAAS and RPTOP to the Municipal Assessor’s Office for the preparation of your Tax Declaration.		25 minutes	Lydia B. Eugenio Heizel E. Sedano
	4. Wait for the Release of your Transfer of Tax Declaration for the approval of the Provincial Assessor.		5 minutes	Lydia B. Eugenio Heizel E. Sedano
II. CANCELLING, REVISING OR CORRECTING ASSESSMENTS	1. Submit documents required to the Assessor’s staff on duty, for review and verification.	Certificate of Real Property Tax payment. Certificate of Title or Approved Survey Plan(for consolidation, splitting or correction of area) Barangay Certification (for Cancellation of Building and Rice mill)	5 minutes	Heizel E. Sedano
	2. After the verification of documents, you will be given a schedule for Ocular Inspection by the Municipal Assessor or staff.		5 minutes	Lydia B. Eugenio
	3. During the Ocular Inspection, your Field Appraisal Assessment Sheet (FAAS) and Real Property Tax Order of Payment ( RPTOP) will be prepared.		2-3 hours depending on the location and the means of transportation	Lydia B. Eugenio Bienvenido C. Dillig
	4. Go the Municipal Treasurer’s Office with the FAAS and RPTOP for payment of Real Property Taxes.				1. Real Property Tax payment as per Ordinance # 2001-095. 2. Cancellation fee (for deleting from Assessment Roll) P 100.00/ tax declaration.
	5. Bring back the Official Receipt, FAAS and RPTOP to the Municipal Assessor’s Office for the preparation of your Tax Declaration.		25 minutes	Lydia B. Eugenio Heizel Sedano
	6. Wait for the Release of your Tax Declaration for the approval of the Provincial Assessor.		5 minutes	Lydia B. Eugenio Heizel E. Sedano

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 13567

FRONTLINE SERVICES

Department/Office: LOCAL CIVIL REGISTRAR

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. REGISTRATION OF VITAL EVENTS A. BIRTH	1. Fill-up an Application Form for Registration of Birth and submit to the Staff on Duty.		5 minutes	Editha S. Mappatao
	2. Present documentary requirements for verification.	Marriage Certificate of Parents	30 minutes	Editha S. Mappatao
	3. You, as an Informant, will be asked to sign the Certificate of Live Birth.		2 minutes	Editha S. Mappatao
	4. Wait for the release of the Certificate of Live Birth.		2 minutes	Editha S. Mappatao
B. DEATH	1. Fill-up an Application Form for Certificate of Death and submit to the Staff on Duty.		5 minutes	Elizabeth B. Lumelay
	2. Wait for the preparation of your Certificate and then go to the Municipal Health Officer for interview and for his signature on the Death Certificate.	NONE	15 minutes	Elizabeth B. Lumelay
	3. Go back to the Office of the Local Civil Registrar with the Certificate of Death for registration.		5 minutes	Elizabeth B. Lumelay
	4. Wait for the release of the Certificate of Death.		10 minutes
C. MARRIAGE	1. Present the Certificate of Marriage to the Staff on Duty for verification and registration.	Application for Marriage License and Marriage Certificate	10 minutes	Elizabeth B. Lumelay
C. MARRIAGE	2. Wait for the release of the Certificate of Marriage.		2 minutes	Elizabeth B. Lumelay
IV. BREQS (Batch Request Entry System)-NSO Civil Registry Document	1. Fill-up Application Form for copy issuance of NSO Civil Registry Document (Birth Certificate, Marriage Certificate, Death Certificate and CENOMAR) and submit it to the Staff on Duty.		10 minutes	Jenifer Ganab
	2. You will be instructed to go to the Municipal Treasurer’s Office to pay the BREQS fee.		2 minutes	Jenifer Ganab	P80.00
	3. Present Official Receipt to the Staff on Duty at the Office of the Municipal Civil Registrar for the processing of your request.	Official Receipt	2 minutes	Jenifer Ganab	P 140.00
	4. You will be given a Claim Stub as to the date of release of your requested document.		3 minutes	Jenifer Ganab

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 11590

FRONTLINE SERVICES

Department/Office: MUNICIPAL SOCIAL WELFARE AND DEV’T. OFFICE

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. AVAILMENT OF ASSISTANCE IN CRISIS SITUATIONS	1. Get your Number Card from the Social Welfare Clerk and register in the Client’s Logbook. Wait for your number to be called.		2 minutes	Olive Jurado
	2. When your number is called, proceed to the Social Worker on duty for interview and assessment.	Barangay Certification	15 minutes	Vivian C. De Guzman Catherine C. Mendoza Cleopatra A. IldEfonso
	3. The Case Study Report together with other supporting documents will then be prepared by the attending Social Worker for the approval of the Mayor.	Medical Certificate or Death Certificate	3 Hours	Vivian C. de Guzman Cleopatra A. Ildefonso Catherine C. Mendoza
	4. Go to the Municipal Treasurer’s Office for the release of the Financial Assistance upon approval of the Mayor.
II. ISSUANCE OF ID CARDS AND PURCHASE BOOKLETS TO SENIOR CITIZENS	1. Go to the Office of the Senior Citizens’ Affair to fill-up Application Form for Membership.	Birth Certificate 2 copies 1x1 ID picture	15 minutes	Mr. Calixto Castillo Mr. Loreto Tabbu
	2. Pay your Membership Fee to the OSCA Treasurer.	Official Receipt from the OSCA	10 minutes	Mr. Calixto Castillo Mr. Loreto Tabbu	New member (P200) Old member(P 150) (Annually)
	3. You will be advised by the OSCA Officer on duty to return for your ID Card and Purchase Booklet.		10 minutes	Mr. Calixto Castillo Mr. Loreto Tabbu
III. MARRIAGE COUNSELING TO ABOUT-TO-BE MARRIED COUPLES	1. Go to Social Worker on duty and register your names in the Marriage Counseling Logbook.		2 minutes	Catherine C. Mendoza Vivian C. De Guzman Cleopatra A. Ildefonso
	2. Wait for your Counseling Schedule.
	3. Go back for Group Counseling, as advised, by the Social Worker on duty.		1 hour	Team Counselors *MSWDO* Vivian C. De Guzman Catherine C. Mendoza Cleopatra A. Ildefonso *RHU* Bambi B. Castillo Zenaida Jose *M.A.* Filipina Padilla Josefa Castillo
	4. After the Counseling Session, get your Marriage Counseling Certificate.		5 minutes	Vivian C. De Guzman Catherine C. Mendoza Cleopatra A. Ildefonso